Frequently Asked Questions
Everything you need to know about shopping with Natural Factors.
What materials do you use in your apparel?
At Natural Factors, we prioritize sustainability by using 100% organic cotton, recycled polyester, and ethically sourced linen to ensure high-quality fashion with a low environmental footprint.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are your manufacturing processes ethical?
Yes, we partner exclusively with Fair Trade Certified factories that ensure safe working conditions, fair wages, and zero tolerance for child labor.
Can I change or cancel my order after it is placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer support team.